Refund & Return Policy

Last updated: April 2026

At JoyFish, we want you to be completely satisfied with your purchase. If you're not happy with your JoyFish SwimBot, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund.

Return Conditions

• Product must be returned in its original packaging
• Product must be in unused or gently used condition
• All accessories must be included (USB cable, hooks, manual)
• Return request must be initiated within 30 days of delivery

How to Request a Refund

1. Email us at support@joyfish.com with your order number
2. We'll provide return instructions within 24 hours
3. Ship the product back to our warehouse
4. Refund is processed within 5-7 business days after receipt

Damaged or Defective Products

If your product arrives damaged or defective, contact us immediately with photos. We will send a free replacement — no return needed.

Refund Method

Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear on your statement.

Contact

📧 support@joyfish.com

Response time: within 24 hours